Kotter Change Model Steps 1-4

Question 1

Why is the status quo unacceptable?

Question 2

Recall a past interaction with your patient and other internal and external customers carefully.

What feedback have you received from your patients and other internal/external constituents that leads you to make the proposed change?

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Question 1

Who will you choose as your guiding coalition?

Question 2

Why did you choose them?

Question 3

Do they have the following key characteristics?

Position power
Expertise
Credibility
Leadership

Question 4

Do you have trust, mutual understanding, respect, and caring with all of your guiding coalition?

Question 5

What is your common goal regarding the proposed change?

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Question 1

What is your picture of the future that provides meaningful rationale to people to want to make the change?

Question 2

Does your vision statement do the following?

Clarify the direction of the change?
Motivate people to take action in the right direction?
Coordinate action of different people so they can be more autonomous?

Question 3

Is your vision…

Imaginable?
Desirable?
Feasible?
Focused?
Flexible?
Communicable?

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Question 1

Is your vision simple?

Question 2

How does it use metaphor, analogy, and/or example?

Question 3

How will you communicate it in multiple forums?

Question 4

How can you repeat it more than once?

Question 5

Describe how you are leading by example.

Question 6

How will you explain seeming inconsistencies?

Question 7

How will you allow give and take?

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